Zimvie complaint number (b)(4).The following sections have been updated: d9: device available for evaluation change ¿no' to 'yes.' h3: device evaluated by manufacturer: change ¿no' to 'yes.' one tool and one healing abutment were returned for investigation.Visual evaluation of the as returned products identified the returned tool exhibited signs of wear and was fractured in the hex region.The healing collar (hc) exhibited signs of wear and had a damaged hex.Functional testing to recreate the reported event could not be performed due to the nature of the device & event.A pre-existing condition was not noted on the per form.Bone density was unknown.The reported device was located at an unknown tooth location.X-ray & picture evaluation: the customer did not provide any images for the reported event.Review of appropriate documentation: documents reviewed: instructions for use for zimmer® instrument kit system and driva¿ drills - 8874 rev 6 - 10/22.Information identified: warnings, precautions, sterilization.Dhr review: (hx1.25).Dhr review and complaint history review could not be performed, as the lot number associated with the reported product is not available.Zimvie quality management system (qms) has controls in place to prevent the distribution of non-conforming product is within specifications.Complaint history review: a complaint history review by item number was conducted for the (hx1.25) dating back to 12 months prior to the notification date.The complaint history review revealed that there are no existing non-conformances/capa/hhe/d/ie/product holds for the reported device related to the reported event.Review completed utilizing keywords: 'dental : functional : fracture and dental : functional : damaged drive feature.' post market trending review: march post market trending was reviewed and there were no actionable events or corrective actions for the reported event or product.No actionable items have been triggered that will affect complaint handling on our end for this month.Based on the available information, device malfunction did occur and the reported event was confirmed.
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