Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that there was nothing wrong with the philips system.Upon functional testing, it was found that this was more of a user complaint than an error with the system.The user doesn¿t want the system turned off.Philips system was working as per intended use, system handed over in working order.Based on service history review, the issue did not reoccur.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.Based on the new information, this complaint is evaluated as not reportable.The codes were updated based on the investigation outcome.
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