Based on the claim against the product by the customer noting cut in cord, an investigation was completed to determine the cause of this reported event.Intuitive surgical, inc.(isi) did receive a da vinci product to perform failure analysis.The 0-degree endoscope plus was analyzed and found to have cable integrity damage at zone c and laser markings on housing damage/markings on housing nose/shell housing.The 0-degree endoscope plus had an error 45312 in the right eye.The voltage test and vch current test failed.The endoscope had missing endoscope adapter (aea) retaining ring or screws, discolored housing, and visible light through cable jacket.This complaint is a reportable malfunction event due to the following conclusion: the xi endoscope was found with a missing camera instrument adapter (aea) component.A missing retaining ring results in poor camera control, which could result in unintuitive motion and subsequent tissue damage.While there was no harm or injury to the patient, the reported failure mode could likely cause or contribute to an adverse event if it were to recur.
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