H.6 investigation summary: this summarizes the investigation results regarding a complaint that alleges ¿customer put the liquid on the swab before swabbing her nose.She wanted to know would that effect the results because she tested positive¿ the bd veritor at home covid-19 test (material # 256094), batch number 1319355, bd quality performs a systematic approach to investigate all complaints.This approach involves review of manufacturing batch history records, testing of retention samples, and testing of customer returned samples, if applicable.An investigation was performed on the batch number provided.Results were acceptable and no relevant issue was found.The tube liquid contains sodium azide.Do not inhale, swallow, or expose to skin and eyes.If the liquid contacts skin, wash immediately with plenty of soap and water.There is no product quality issue were alleged with this complaint.This complaint was unable to be confirmed.The root cause could not be identified.Currently, there are no adverse trends identified for safety (chemical exposure).Bd quality will continue to monitor for trends.There were no corrective actions taken at this time.If you have any additional questions or concerns, please do not hesitate to contact bd technical services.
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