RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 |
Device Problem
Protective Measures Problem (3015)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/16/2023 |
Event Type
malfunction
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Event Description
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This report is based on information provided by philips, remote service personnel and has been investigated by the philips complaint handling team.Philips received a complaint by the customer on the v60 indicating that device is emitting alarms.It is unknown if the unit was in patient use at the time of the reported issue.No patient or user harm was reported.The customer evaluated the device with the assistance of the remote service engineer (rse) and confirmed the reported problem.The customer indicates that the service brought the v60 back to the biomedical workshop because it was emitting alarms.The service did not specify which alarms were present and when they occurred.When checking alarms in the device logs, it was observed that of "high tidal volume", "low tidal volume" and "proximal line disconnected".The device was put in st mode by placing an artificial lung as a patient simulator, no failure was observed.The customer will inquire with the service to retrieve more information and contact philips afterwards.Investigation on going.
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Manufacturer Narrative
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H10: multiple good faith efforts were made to retrieve device evaluation, repair, and operational status, however, yielded no response from the customer.The complaint will be processed for closure.If additional information is received at a later date, the complaint will be reopened, and a supplemental report will be submitted.
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