Common device name: automated pipetting, diluting and specimen processing workstations for flow cytometric analysis.A device evaluation is anticipated, but has not yet begun.Upon completion of the investigation, a supplemental report will be filed.
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H.6: (b)(4).Pn: 647205.Spaiii.Sn: (b)(6).Awareness: 02/20/2023 opened: 02/20/2023 investigation summary: ¿ scope of issue: the scope of issue is limited to part: 647205 spaiii and serial number: (b)(6).¿ problem statement: customer reported: liquid from the tower.¿ manufacturing defect trend: there are 0 qns related to the reported issue.Date range (date of incident to 12 months back) from 20feb2022 to date 20feb2023 (rolling 12 months).¿ complaint trend: there are 5 complaints related to the reported complaint.Date range (date of incident to 12 months back) from 20feb2022 to date 20feb2023 (rolling 12 months).(b)(4) (this complaint).¿ investigation result / analysis: per fse¿s report: cleaning of the waste circuit (lines), cleaning the washing station, cleaning the waste filter, cleaning the circuit (lines) fitting, assembly, adjustment and verification.Performance tests are carried out.Instrument operates correctly.Other actions carried out: the needle supplied by the user is replaced according to the manufacturer's protocol.The instrument was tested and verified as operating to specs.No further issues.Sample preparation was not affected.There was no delay in patient treatment due to any unexpected results.¿ service max review: review of related work order#: wo ¿ 02855550.Install date: 04feb2015.Defective part number: there were no defective parts.Work order notes: subject / reported: liquid at wash tower.Problem description: clogged/blocked fluid path.Cause: clogged fluid lines.Work performed: unclogged fluid path.Solution: unclogged fluid path.Parts replaced: no parts were replaced.¿ returned sample analysis: there were no defective parts.No parts were replaced.¿ manufacturing device history record (dhr) review: review of the dhr for serial number:(b)(6) and pn647205 was reviewed.The instrument met all the manufacturing specifications prior to release.¿ risk analysis: risk management file part #100245ra, revision 03 facs spa family was reviewed.Hazard(s) identified? yes or no? hazard id: 3.1.29.Hazard: environment biohazard.Cause: filter/components in fluid path get clogged, wash station backs up due to waste pump failure.Harmful effects: exposure to biohazard.Residual severity: 5.Residual probability: 1.Residual risk index: 5.¿ potential causes: based on the investigation result and fse¿s report the potential cause was determined to be clogged fluidic lines.¿ conclusion: based on the investigation results and the fse¿s report the complaint was confirmed for liquid from the tower.No one was harmed or injured, and no medical diagnosis was performed due to any incorrect results.There was no impact to the patient health or safety.
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