The complaint product was not available for evaluation.Retain samples from 3 of the last 4 lots shipped to this customer were evaluated.Multiple retain samples were tested for each of the 3 lots pulled for adhesive functionality via hanging weight test.All reviewed samples passed the test and functioned per original release specifications.Additionally, the samples were applied to the tester¿s skin to see if they would stick to the skin and all did.The reported complaint could not be duplicated.The reporter was contacted for more information regarding the event and the users and it was reported that they are new users who are using the grip-loks because of a shortage of the previously used device: piccline statlock ref: (b)(4) bd.Similar complaints have been reported from former stat-lok users due to the aggressive adhesive used in that device.The reporter (distributor) was asked if any training had been provided to the end user or if training is planned, but no response was received.At this time, it appears that the root cause is related to new users and device training problem.The reporter has been provided with a copy of the current instructions for use to be forwarded to the customer as necessary.No further corrective or preventive actions are required currently.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file (b)(4).
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