Details of the complaint: the office assistant reported that the unit does not seem to function correctly.The unit is not reading correctly, and the response to the patient's vitals are not coming out well.This is all the information that they had.There were no error messages.No patient harm was reported.Investigation conclusion: customer reported that the unit is not reading correctly.The complaint unit was not returned for evaluation.The complaint unit has been in service since 03/01/2011.A review of the history of the serial number identified no other reports against the device.Based on the available information, a definitive root cause could not be identified.Ecg units may fail and give inaccurate readings should the hardware or cables be damaged due to mishandling, aging, or wear and tear.As ecg units are portable devices, physical damage is likely to occur.The device has been in service since 2011 with no reported issues and wear and tear may be a contributing factor to the issue.In case of damage on the device, replacement or repair of the defective ecg unit would be needed to resolve the issue.Without the complaint unit, a definitive root cause could not be identified, and corrections to address the root cause could not be identified.The following fields contains no information (ni), as attempts to obtain information were made, but the information was not provided.Attempt #1 02/02/2023 emailed customer via microsoft outlook for all items under the no information section.No reply was received.Attempt #2 02/14/2023 emailed customer via microsoft outlook for all items under the no information section.No reply was received.Attempt #3 02/19/2023 emailed customer via microsoft outlook for all items under the no information section.No reply was received.
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