Voalte nurse call system provides visual and/or audible event alert notification via designated communication devices (mobile phones).The voalte system can be used in conjunction with a compatible nurse call system to relay alerts from said nurse call system to voalte communication devices.The pathway for the alerts notification is as follows: rauland nurse call device (source) sends out patient alarms to hillrom excel system (middleware) to forward to hillrom voalte system/ user phones (destination).The device instructions for use state, ¿the external relay is designed to be used only as a secondary notification system.It should never be used as the primary means of notification.¿ the routing of an alert is configured at application setup based on the customer-provided call type name.Any change in the naming convention of the source would prevent an alert from following its configured pathway unless the new named source was updated in the program configuration by hillrom.Troubleshooting activities determined that the customer changed the source name without notifying hillrom.This name change, on the third-party rauland device (source), disrupted the pathway and prevented the alert from being sent to the voalte phones.Additionally, hillrom technical support determined that the original customer designated call type/name ¿delivery emergency¿ was working properly.In this event, no injury occurred, and there was no malfunction of the voalte system device.This event is contributed to use error of the customer not notifying hillrom of the call source name change.The name was corrected/updated to resolve the issue.Although the alert from the source would display locally at the site of initiation (and other designated areas), the absence of the call routing to mobile phones is likely to result in a delay in emergent care, serious injury or death.Therefore hillrom is cautiously reporting this event.
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