Philips has investigated this complaint.According to the additional information collected, the device was in clinical use when the issue occurred.A philips field service engineer (fse) inspected the system onsite and identified that fluoroscopy dose was less because of defective cooling unit.Review of system log files showed that reduced performance of x-ray.Upon functional testing, the engineer found that pressure gauge in cooling unit was leaking.The problem was temporarily resolved by compressing the cooling unit and refilling the oil.The engineer replaced the cooling unit (tw complaint (b)(4)) and returned the device to use in good working order.The codes were updated based on the investigation outcome.Device problem, health impact and evaluation method codes were corrected.
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