The reported complaint of "the autopulse platform (sn (b)(6) ) does not power on when the power button was pressed, and button is pushed inside the platform" was confirmed during functional testing and during visual inspection.The root cause of the reported power issue was the damaged on/off power button switch, likely attributed to user mishandling.During visual inspection, the power button switch was damaged and being pushed inside the autopulse platform, thus confirming the reported complaint.The root cause of the damaged button was the broken bracket, likely attributed to mishandling such as a drop.Also, unrelated to the reported complaint, a lot of fluid ingresses corroded/damaged blue case (top cover) metalized coating and the channel die-cast was heavily contaminated, likely due to liquid entered the device.The top cover and channel die-cast needs to be replaced and the autopulse platform is also required to have bio-cleaning.The archive data review showed no significant discrepancies.The autopulse platform was unable to power on due to the power button switch was pushed inside the autopulse platform.The power button switch and bracket need to be replaced to address the reported power issue.Zoll awaiting customer's approval for service repair.Historical complaints were reviewed for service information related to the reported complaint, and there was no similar complaint reported for autopulse platform with serial number (b)(6).
|