Acorn stairlifts, inc received a call from the client on 2.07.2023 for service of his stairlift.During the conversation, the client communicated that on (b)(6) 2023, he had taken a fall trying to get into the stairlift.The stairlift was at the top landing, the client attempted to get into the stairlift, hisleft missed the footrest on the stairlift and he stepped off the top step.He fell 22 stairs resulting in c3 fracture.The client also communicated that he had taken multiple falls over a short time; 4 falls in two months as he was also in the midst of battling covid.He stated he was in a daze and having memory and balance challenges during this time.
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