The device has not been returned.However, the non-visual device evaluation has been completed and the results are as follows: dhr results the lot information was not provided, the dhr could not be reviewed.Stock product reviewed results the lot information was not provided, the stock product could not be reviewed.Investigation methods/results customer did not return the device for investigation to date.Pictures provided by the customer was reviewed and the ring of the driver was detached from the driver.Root cause a root cause for this complaint cannot be explicitly determined.Probable root cause is improper seating of the implant driver into the internal hex of the implant.Additionally, it is unclear the methods of implant placement used during the initial procedure.Ifu 570 rev.3.0 (hahn tapered implant system) contained the following statement in the implant placement section: "step 2: initial placement - engage the implant connection with the appropriate driver.With the implant securely attached to the driver, squeeze the opposing end of the holder to disengage the implant from the holder.Transport the implant to the prepared site, and insert into the osteotomy.Rotate clockwise with applied pressure to engage the self-tapping grooves.Avoid lateral forces, which can affect the angulation and final alignment of the implant.Step 3: advancement and final seating - continue threading the implant into the osteotomy site using the preferred placement method.A minimum torque value of 35 ncm upon final seating indicates good primary stability." ifu 570 rev.3.0 (hahn tapered implant system) contained the following statement in the implant positioning section: "the implant should be rotated at the time of placement to ensure optimal positioning of the internal hex connection.This will allow the restoring clinician to take full advantage of the anatomical abutment contours and minimize the need for abutment preparation.Adjust the final position of the implant so that any one of the six flats of the internal hex connection is oriented toward the facial.".
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