A siemens customer service engineer (cse), within the united states, felt a shock from the atellica decapper when reaching into the cap waste bin for caps.The cse checked the resistance to ground, in ohms, on the decapper and found all rails supporting the waste bin had less than 10 ohms of resistance to ground.The cse did not receive any medical treatment at the time of the event.Siemens evaluated the decapper and determined that it was working as designed and has had no additional errors.The customer was advised that no one should be reaching into the plastic waste bin of the decapper under any circumstance.Operators should remove the bin and empty it by turning it upside down as per the online help instructions.The customer was advised that it was acceptable to continue using the decapper.A potential contributing factor to the electric shock is static build up.The analyzer is performing within specifications.No further evaluation of this analyzer is needed.
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