Details of complaint: the customer reported that this unit will power off on its own.According to the customer, there was no error messages displayed.The customer will send in the unit to be exchanged.It is unknown if the unit was in patient use at the time.There was no patient injury reported.Investigation summary: the nk repair center received the device, duplicated the issue, and found that the device had an electronic failure and that there was a rattling noise from inside the device.Based on the device evaluation it is possible that the electronic failure of the device may be attributed to physical damage to the internal components of the device, which can occur through user mishandling.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: a2 - a6 attempt # 1: 02/20/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 02/22/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3 02/28/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have that information.B6 attempt # 1: 02/20/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 02/22/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3 02/28/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have that information.B7 attempt # 1: 02/20/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 02/22/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3 02/28/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have that information.D10 attempt # 1: 02/20/2023 emailed the customer via microsoft outlook for patient and device information: no reply was received.Attempt # 2: 02/22/2023 emailed the customer via microsoft outlook for patient and device information: no reply was received.Attempt # 3 02/28/2023 emailed the customer via microsoft outlook for patient and device information: the customer replied by stating; i do not have that information.Additional information: b4 date of this report d9 device available for evaluation? g3 date received by manufacturer g6 type of report h2 if follow up, what type? h3 device evaluated by manufacturer? h10 additional manufacturer narrative manufacturer references # (b)(4) follow up 001.
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