The customer suspected device was returned for investigation.The olympus service center confirmed the reported event during inspection and testing.Upon evaluation of the returned device the following defects were found, distal end discolored, light guide lens cracked, adhesive on angle rubber cracked, connecting tube buckled, due to wear of angle wire, bending angle in up direction did not meet the standard value, and due to damage on instrument channel tube, forceps could not be inserted smoothly.The faulty parts were replaced, and the device was returned to the user facility.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation (h6/h10).A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the root cause could not be determined.It was confirmed that the air/water channel was clogged with foreign material, however, the specific material could not be identified and the cause of the material remaining in the device could not be specified.The channel was not deformed or broken and it is unknown if reprocessing was performed according to the instructions for use (ifu).Three attempts were performed to obtain additional information regarding the user's reprocessing, but no response was received from the customer.The event can be detected and prevented by handling the device in accordance with the following ifu: instruction manual evis exera olympus gif-1th190 operation manual "chapter 3 preparation and inspection" shows how to detect the event.Instruction manual evis exera olympus gif-1th190 reprocessing manual "chapter 5 reprocessing the endoscope" shows how to prevent the event.Olympus will continue to monitor field performance for this device.
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