The device was returned to olympus for evaluation and the customer's allegation was confirmed.The device evaluation found peeling, cracked, and damaged front label.Liquid invasion.After inspecting customer unit test scopes and video processor (gif-h180, gif-h190, cf-hq190l, gif-q180, ltf-s190-5, cv-190) found error code 200 on screen.This was due to turret function which was damaged.Turret first wheel hitting lens base.Also found worn out scope socket slider switch which caused intermittent use of high intensity mode.Damage inside scope socket.Lens base was broken.Bottom and front panel chassis was deformed.Lamp door and top cover were a little rusty.Lastly, non-olympus lamp was used with meter reading at 247+hours, light output measured out of range.Using old version main power switch which needed to be upgraded.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation.
|