The customer reported to olympus, during reprocessing, the endoscope reprocessor exhibited error e93 indicating ¿no alcohol remains¿.During troubleshooting, it was noted, the customer was not using compatible connecting tube with the reprocessor.The customer also verified alcohol was present in the alcohol bottle.Additional information received indicating, the alcohol had air in line, once the air was out, the subject device worked.There was no harm or user injury reported due to the event.
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The subject device has not been returned to olympus for evaluation.The investigation is ongoing, and a definitive root cause of the reported event cannot be determined at this time.If additional information becomes available, this report will be supplemented accordingly.
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