The surface was evaluated by a stryker field service technician, who found that the hospital acquired pressure injury was not due to any component level defect or malfunction of the surface.Additionally, a stryker quality assurance engineer spoke with the sales account manager who explained that the mattress had lost power from the bed.The nurse attending to the patient was new and did not check the foot end of the bed to ensure the mattress was powered and detected by the bed.It is unknown how long the surface was without power.The patient received a stage 2 pressure injury.The issue was resolved for the customer by the sales rep conducting additional training with the nurse and confirming no further action is needed by stryker at this time.
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