Based on the results of the dhr review, there is no indication that the device, labeling, or packaging failed to meet its specifications when released.During visual inspection, the catheter shaft was seen to be broken and the inner coil wind was seen to have unwound from the inner catheter and was exposed through the break.The catheter tip was seen to be flat.The catheter shaft was seen to be flat.The catheter shaft was seen to be stretched.Functional inspection was not carried out due to the condition of the returned catheter.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.The reported ¿catheter shaft stretched¿ was confirmed during analysis.The reported ¿catheter shaft difficulty removing/withdrawing¿ could not be confirmed; however, the analysis results are consistent with the reported event.The device failed to meet specifications when received for complaint investigation based on the analyzed anomalies noted to the device.Additional information provided by the customer indicated that there was no damage noted to the packaging prior to preparation of the device, there were no anomalies noted to the device after removal from the packaging or prior to preparation, the device was prepared as per the dfu.Continuous flush was maintained for the duration of the procedure.Patient's anatomy was very tortuous, and lot of resistance was encountered during the retrieval.The device was returned for analysis and the catheter shaft was seen to be broken and the inner coil wind was seen to have unwound from the inner catheter and was exposed through the break, the catheter tip was seen to be flat, the catheter shaft was seen to be flat, and the catheter shaft was seen to be stretched.The as reported ¿catheter shaft stretched¿ and ¿catheter shaft difficulty removing/withdrawing¿ and as analyzed ¿catheter shaft broken/fractured during use¿, ¿catheter tip flat/crushed¿, ¿catheter shaft flat/crushed¿ and ¿catheter shaft stretched¿ will be assigned ¿procedural factors¿ as this complaint appears to be associated with a product that met stryker design and manufacturing specifications and was used in accordance with the dfu, but performance was limited due to procedural factors during use.
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