According to the customer, on (b)(6) 2023, her mother was walking with her rollator when "a screw came out and the rollator collapsed" causing her to fall onto the floor.The customer reported her mother stayed overnight in the hospital where they confirmed a rib fracture with an x-ray and found a "small amount of blood in the lungs".The customer reported that her mother was prescribed "lidocaine patches" for pain but, no other medical intervention was performed.The customer reported her mother is continuing to use the broken device.This writer advised the customer to not use the broken device.Sample is not available to be returned.No additional information is available at this time.It has been determined that the reported event caused or contributed to serious injury, therefore, this medwatch is being filed.If any further relevant information is identified or obtained, a supplemental medwatch will be submitted.
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