The reported complaint was confirmed.During laboratory analysis, the pst observed the power switch connector to be shorted while contacting the removed chassis cover, which caused the connector to be heat damaged and the battery clip to also be heat damaged.He also observed the battery connector to have loose pins.At the time of the event, the alternating current (ac) power was disconnected leaving only the 12 volt (v) back up battery as a power source.It was determined that the power switch connector did not meet specification.The service repair technician replaced the power switch, the battery connector, the printed circuit board assemblies (pcbas), single board computer (sbc) batteries, power supply and associated parts.The product will be brought to manufacturer's specifications before being returned to the customer.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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