During installation of the glp system, it was noted that the module was not responding to any communication.During troubleshooting, a burning smell was noted, and a short circuit was found on the board.When the board was removed, the field service engineer noticed evidence of smoke/burn on the board and on the housing where the board was mounted to the board circuit.No impact to user safety / patient management was reported.
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During installation, the field service representative (fsr) reported a first use failure (fuf) of the base board achive ii -2.After turning on module, the error, 21437 storage init failed, was displayed and the fsr smelled something burning.Upon further investigation, the fsr found the base board achive ii -2 had no power and there was evidence of smoke/burn marks on the board.No injury was reported and no visible smoke, fire, or sparks were observed.Trending review did not identify any trends for the issue under review.Labeling review concludes that the issue is adequately addressed.Based on the investigation, no deficiency was identified.
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