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Model Number 33000 |
Device Problem
Low Test Results (2458)
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Patient Problem
Appropriate Clinical Signs, Symptoms, Conditions Term / Code Not Available (4581)
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Event Date 03/23/2023 |
Event Type
Injury
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Event Description
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On 26mar2023 the customer reported obtaining erroneous low b12 (access b12, part number 33000 and lot number 272194) result of 0 pg/ml was obtained on the customer's access 2 (access 2 immunoassay analyzer, part number 81600n and serial number (b)(4)) for one patient.The customer repeated the patient sample and obtained the same value of 0 pg/ml.There was a report of change to patient treatment which occurred in connection with this event.The customer reported the patient was administered a vitamin b12 shot (dose not provided).The patient was redrawn and retested for b12 the following day and a result of >1504 pg/ml (over range flagged) was obtained.There is no further report of change to patient treatment or management or patient injury.No hardware errors or issues with other assays were reported in conjunction with this event.No other patient results were called into question.System performance indicators such as system check and calibration were passing within specifications at the time of the event.The customer does not perform quality control (qc) testing; therefore, there are no qc results for review.Sample collection and processing information such as sample type, volume collected, centrifugation time and speed and other sample handling information was not provided by the customer.
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Manufacturer Narrative
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Full patient identifier is (b)(6).Customer did not provide patient demographics such as age, date of birth, sex, weight, ethnicity or race.The access vitamin b12 reagent was not returned for evaluation.No hardware errors, flags or other assay issues were reported in conjunction with this event.No other patient results were called into question.System performance indicators such as system check and calibration were passing within specifications at the time of the event.As customer did not perform qc testing, qc trends were not provided for review.In conclusion, the cause of this event cannot be determined with the available information.
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Search Alerts/Recalls
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