The customer suspected device was returned for investigation.The olympus service center confirmed the reported event during inspection and testing.Upon evaluation of the returned device the following defects were found, air/water cylinder discolored, suction cylinder discolored, switch box discolored, right/left discolored, up/down knob discolored, grip scratched, scope cover case unit scratched, due to clogging of nozzle, water removal ability did not meet the standard value, due to wear of angle wire, the play of up/down/right/left knob out of the standard value, distal end cover chipped, objective lens cracked, light guide lens scratched, light guide lens cracked, connecting tube coating peeling, and universal cord coating peeling.The faulty parts were replaced, and the device was returned to the user facility.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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A user facility returned the olympus asset, evis exera iii gastrointestinal videoscope to the olympus service center.Upon inspection and testing of the returned device, the scope air/water tube was found clogged with foreign material due to incorrect reprocessing.This report is being submitted for the event found during evaluation.The customer did not report any problems associated with the device and no patient involvement, no harm or user injury reported to olympus.
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