A government agency reported that during the cataract surgery with intraocular lens (iol) implantation in the right eye, an ophthalmic console stopped to work.The equipment worked normally after removing the equipment issue, and the surgery could be continued.It was also reported that the patient eye was infected.Additional information has been requested but none received till date.
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Service history was reviewed for the system.No service record relevant to the complaint reported event was found.However, the system was last serviced prior to the reported event per service record (sr) opened.A non-conformance-based review of the batch/lot/serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this lot/batch/serial number was performed.A potentially relevant complaint was found and reviewed as part of this investigation.The complaint was opened to address another shut down event and the root cause was inconclusive after no service records were found.Based on the information obtained, the root cause of the reported event is inconclusive.Manufacturer will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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