One device and two photos were received for investigation.The device was visually inspected and was detected that the cuff of the trachel tube had a tear.A leak test was performed and the device failed the test.The complaint is confirmed.According to the customer's report, the product was found damaged until its use, during the pre-check no leakage was reported on the cuff according with the instructions for use, and it was until it was withdraw from patient after 12 days when it leaked, the root cause could be due to improper use of the product.A review of the device of the device history records could not be completed as the lot number provided by the customer was incorrect.
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