Device identification: (b)(4).The device was returned to olympus for evaluation and the customer's allegation was confirmed.The device evaluation found the electrode cap was not on the black connector.The black connector was missing exposing the internal wires which measured 5mm from the proximal end.The proximal wires were charred/burned and the green insulation appeared to be slightly melted on the side and contained minor scratches.A review of the device history record found no deviations that could have caused or contributed to the reported issue.The device was manufactured in december 2021.Based on the results of the investigation, the observed damage possibly happened when the device was being used.The observed damage was likely due to user mishandling.However, a definitive root cause could not be determined.The following information is stated in the instructions for use (ifu): "prior to use, examine the electrode insulation for splits, cracks, holes, or other imperfections.Do not use a damaged product;" "refer to the appropriate operating and maintenance manual for the endoscope with which the flexible electrode is to be used for additional cautions and instructions." olympus will continue to monitor the field performance of this device.
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