Philips received a complaint on the v60 ventilator indicating that the device overheated while in use on a patient.The device was reported to be in use at the time of the reported problem.No patient harm reported.The customer informed the remote service engineer (rse) that the device overheated while in use.The unit was removed from the patient with no reported issues.Th customer confirmed the error code check vent: blower temperature high was in the event log.The rse provided troubleshooting to the customer, advising them to verify the air inlet filter was not dirty or blocked, verify the cooling fan was operational, and then to replace the blower assembly if required.The rse provided the customer with the part information for the blower assembly.In a good faith effort (gfe) response from the customer received, it was confirmed that the advised blower assembly was ordered and replaced.The customer went through the preventative maintenance procedure to verify operation of the device.The customer stated that the replaced part would not be returned, the diagnostic report was deleted during performance verification so it is not available, and that the patient information was not available.The investigation concludes that no further action is required at this time.
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