MAUDE Adverse Event Report: BECTON DICKINSON BD¿ SHARPS COLLECTOR; SHARPS CONTAINER

Model Number 305609

Device Problem Component Missing (2306)

Patient Problem No Clinical Signs, Symptoms or Conditions (4582)

Event Date 03/24/2023

Event Type  malfunction  

Event Description

It was reported that one case of bd¿ sharps collectors was delivered without lids.The following information was provided by the initial reporter: "received 1 case without lids.Our customer ordered 5 cases of this item and all 5 cases were received but they reached us stating that there is no lids for 1 case ( 5 items ) that has been delivered.".

Manufacturer Narrative

Oem manufacturer: the manufacturing location for this product is flextronics.This site is an oem manufacturing site.Therefore, bd corporate headquarters in franklin lakes, nj has been listed in sections d.3.And g.1.And the franklin lakes fda registration number has been used for the manufacture report number.B.3.Date of event: unknown.The date received by manufacturer has been used for this field.D.4.Medical device expiration date: unknown.H.3.A device evaluation is anticipated, but has not yet begun.Upon completion of the investigation, a supplemental report will be filed.H.4.Device manufacture date: unknown.

Manufacturer Narrative

Investigation summary: no product or photo was returned by the customer.It was reported by the customer that they received 1 case without lids could not be verified due to the product or product photo not being returned for failure investigation.A device history record review process to verify if there were issues reported like missing lids during the manufacturing process of this product, was not able to be performed since not lot number was provided.A review of the non-conformance material report was performed; the result showed that no missing lids issues were reported for the same part number throughout the last twelve months within our process.Investigation: according with this investigation, there is not enough information provided from customer like pictures of original packaging or lot number, however, in the report customer describes that they received one case without lids.The variables that could generate this failure mode such as handling, transportation, storage or partial sales are unknown.Additional information is required to discard issue was generated by a distributor facility, since partial sells and controls to handle remaining material is unknown, therefore, the likelihood of sending boxes with incorrect quantity exist.In addition, the current manufacturing controls were reviewed, and confirmed the capability to detect this type of issue (missing lids).As part of this investigation, a review of customer complaint records was performed; according to the cc¿s records, eight additional complaints were received through the last twelve months for the same part number and issue.These complaints were closed as non-manufacturing related due to it was confirmed from lot numbers provided, that every box was packed with the correct amount of product.Weight records: since no lot number was provided, we were unable to confirm with the weighing database that every box manufactured was packaged with the correct quantity of lids at the time to perform the packing process.Due to no sample being received, an investigation could not be performed, and a root cause could not be determined.However potential root cause will be: non-controlled method to ship partial boxes to end user (re-packaging process).Non-controlled handling within distributor facilities.Conclusion: based on information provided it was not possible to confirm the root cause like a failure mode related to the manufacturing process since information such as method used to handle, shipped partial sells and controls to storage the remaining product within distributor facility is unknown.The controls were verified within the manufacturing process and confirmed as capable to detect the reporting failure mode (missing lids).If additional information that would help to determine the root cause can be provided, then a new complaint record will be open to initiate a new investigation path.

Event Description

It was reported that one case of bd¿ sharps collectors was delivered without lids.The following information was provided by the initial reporter: "received 1 case without lids.Our customer ordered 5 cases of this item and all 5 cases were received but they reached us stating that there is no lids for 1 case ( 5 items ) that has been delivered.".

• Brand Name: BD¿ SHARPS COLLECTOR
• Type of Device: SHARPS CONTAINER
• Manufacturer (Section D): BECTON DICKINSON; 1 becton drive; franklin lakes NJ 07417
• Manufacturer (Section G): BECTON DICKINSON; 1 becton drive; franklin lakes NJ 07417
• Manufacturer Contact: phillip emmert ; 9450 south state street; sandy, UT 84070 ; 8448235433
• MDR Report Key: 16756137
• MDR Text Key: 313636824
• Report Number: 2243072-2023-00633
• Device Sequence Number: 1
• Product Code: MMK
• UDI-Device Identifier: 00382903056095
• UDI-Public: 00382903056095
• Combination Product (y/n): N
• Reporter Country Code: US
• PMA/PMN Number: K943575
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Manufacturer
• Source Type: Other,User Facility
• Reporter Occupation: Other Health Care Professional
• Type of Report: Initial,Followup
• Report Date: 05/16/2023

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Operator: Other
• Device Model Number: 305609
• Device Catalogue Number: 305609
• Device Lot Number: UNKNOWN
• Was Device Available for Evaluation?: No
• Is the Reporter a Health Professional?: Yes
• Initial Date Manufacturer Received: 03/24/2023
• Initial Date FDA Received: 04/17/2023
• Supplement Dates Manufacturer Received: 05/16/2023
• Supplement Dates FDA Received: 05/31/2023
• Was Device Evaluated by Manufacturer?: Device Not Returned to Manufacturer
• Is the Device Single Use?: No
• Is This a Reprocessed and Reused Single-Use Device?: No
• Type of Device Usage: Initial
• Patient Sequence Number: 1