H.6.Investigation summary: it was reported the unit received did not have a cap cover.To aid in the investigation, one sample in a sealed packaging flow wrap was received for evaluation by our quality team.A visual inspection was performed and the tip cap is missing.No other defects or imperfections were observed.This defect could occur if the tip cup assembling the tip cap was misaligned.A device history record review was completed for provided material number 306546, lot 3010631.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.There were no related quality notifications.All processes and final inspections complied with specification requirements.The sample will be shown to associates for awareness.To date, there have been no other similar events reported for this lot.Based on the investigation and with the returned sample analysis the symptom reported by the customer is confirmed.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.
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