The device was returned to olympus for evaluation and the customer's allegation was confirmed.There was a gap, looseness, deformation, scraping, rattling, detachment, and tilting in the instrument channel port.Other findings include a missing biopsy port, a flooded bending section cover , foggy image, and a missing, flooded biopsy port.The device was disassembled for inspection and reassembled with a new insertion tube unit.This includes all internal insertion tube components such as a charged coupled device with objective lenses, four angulation wires, light guide bundle with lenses, air/water channel, and a biopsy (suction)channel.After additional repairs and replacements, the device was leak tested to ensure watertight integrity.Olympus original factory specifications have been restored in the device.A supplemental report will be submitted once investigation is complete and if the user facility provides any additional information.
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