Kst/mfr.Has provided the complaint product investigation plan and report which is based on the non return of product.Report conclusion root cause is according to the customer, the cutting loop was pulled out in the distal area.The reason for this could be, for example, excessive tensile force on the loop without having activated the hf current.However, since the article was not sent in for examination, no more precise statement can be made on this.The ifu points out the correct handling.The event is filed under internal karl storz complaint id (b)(4).
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