Model Number CNS-6801A |
Device Problems
Loss of Data (2903); Data Problem (3196)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/24/2023 |
Event Type
malfunction
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Event Description
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The customer reported that a bed is missing from the first sector in the central nurse's station (cns).There was no patient injury reported.
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Manufacturer Narrative
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The customer reported that a bed is missing from the first sector in the central nurse's station (cns).According to the customer, they had to go in and reselect the bed again.The customer believes the bed was removed on its own.Per the customer, the data was still at the bedside.The customer will provide the logs to determine how the bed was removed.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: attempt # 1: 03/08/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 03/13/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have the patient information.Attempt # 1: 03/08/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 03/13/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have the patient information.Attempt # 1: 03/08/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 03/13/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have the patient information.Attempt # 1: 03/08/2023 emailed the customer via microsoft outlook for device information: no reply was received.Attempt # 2: 03/13/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i do not have the patient information.
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Event Description
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The customer reported that a bed is missing from the first sector in the central nurse's station (cns).There was no patient injury reported.
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Manufacturer Narrative
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Details of complaint: the customer reported that a bed is missing from the first sector in the central nurse's station (cns).According to the customer, they had to go in and reselect the bed again.The customer believes the bed was removed on its own.Per the customer, the data was still at the bedside.The customer will provide the logs to determine how the bed was removed.There was no patient injury reported.Investigation summary: the customer sent the logs to investigate the cause of the issue.The logs investigation was unable to identify the cause of the issue.There were logs of multiple wlan transports around the time of the reported event, however, all wlan transports were successful.The root cause of the issue could not be identified at this time.Manufacturer references # (b)(4) follow up 001.
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Search Alerts/Recalls
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