Customer purchased a transcend mini cpap machine in 2012.They did not realize that the filter needs to be replaced.Customer claimed on a recent trip internationally, the filter disintegrated and oily particles went into their lungs.Customer concerned as to what the filter material is as they were coughing up black particles.Customer concerned they have put themselves at risk of some type of cancer.Customer stated they did not fully read the manual which directs customers to replace the filter.Customer stated the filter has never been replaced, but was washed.There was no report of serious patient harm or injury.There was no report that medical intervention was required.
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Device was received and investigated.We have tried to report this via webtrader since 01feb2023, but have not been able to get through software issues with the webtrader system.Continued with attempts to obtain more information and getting the device back from the customer.Device received and investigated.Investigation results: device was very dirty, appeared the hose had never been replaced and the entire inside of hose was coated with what appeared to be dirt.Customer informed us they had not followed the instructions for use and had never replaced the filter per the instructions for use.
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