|
Model Number 07P5720 |
Device Problem
High Test Results (2457)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Date 04/15/2023 |
Event Type
malfunction
|
Event Description
|
The customer observed falsely elevated alinity c calcium result generated for a patient, which was not consistent with the patient¿s historical results.The sample was repeated on two other analyzers, and the results were lower.It was noted, that this sample had generated error code 3430 (unable to process test.Sample aspiration error) on several other assays.The following data was provided: normal range is 90 to 110 mg/l.(b)(6) 2023, sid (b)(6) initial result = 153.08 mg/l; repeat results = 92, 89 mg/l (different alinity analyzers).Patient¿s historical results = 88, 89 mg/l.No impact to patient management was reported.
|
|
Manufacturer Narrative
|
The complaint investigation for falsely elevated alinity c calcium result, included a review of data and information provided by the customer.Search for similar complaints, ticket trending review, device history record review, and labeling review.Return testing was not completed as returns were not available.Abbott customer support reviewed instrument logs and found several assays were rerun on the same sample; due to generation of error code 3430 (unable to perform the test.Sample aspiration error), and error code 3022 (unable to perform the test because of a sample aspiration error).Sample integrity was suspected as the likely cause of the issue.No issue is reported for the quality control results.Ticket search by lot indicates the reagent lot is performing as expected for this product.Trending review did not identify any trends for the issue for the product.Device history record review did not identify any non-conformances or deviations with lot 66942un22 and complaint issue.Labeling was reviewed and sufficiently addresses the customer's issue.Based on this investigation, no systemic issue or deficiency was identified for the alinity c calcium reagent lot 66942un22.
|
|
Search Alerts/Recalls
|
|
|