H.6 investigation summary: this statement is to summarize the investigation results regarding a complaint that alleges false positive and false negative result when using kit rsv 30 test hospital veritor (material # (b)(6), batch number (b)(6).Bd quality performs a systematic approach to investigate all complaints.This approach involves review of manufacturing batch history records, testing of retention samples, and testing of customer returned samples, if applicable.Based on the provided information, it was understood that the customer received one false positive and one false negative result with veritor.The results were compared with a secondary analysis by another reference laboratory through molecular analysis (pcr).Upon follow-up with the customer in relation to the procedure used, it was identified that a possible factor that could affect the result was that the customer used repackaged saline solution and maximum time of referral of samples to lsp of 72 hours, specialist reported that there was no known stability of the pcr test in saline solution.It is recommended not to use repackage saline solution.A batch history record (bhr) review and retention testing were performed on batch number provided.Results were acceptable and no relevant issues were found.No physical samples were returned; therefore, return sample analysis could not be performed.Customer sent images of veritor test results and pcr analysis report which confirmed the reported issue.This complaint was confirmed based on the data provided by the customer.Currently, there are no adverse trends identified for the reported issue.
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