Philips has investigated this complaint.A philips field service engineer (fse) inspected the system and confirmed that system could not be powered on.It was reported that at the end of examination there was a popping sound while the monitor and examination lights were being retracted, and the system did not turn on at all.Review of error log file revealed unsolicited power down.Fse assumed that it is likely due to a short circuit occurred in the operating light cable based on the sound and the condition of the operating light cable.The short circuit was thought to have tripped the breaker on the power supply that powers the operating light line, preventing the device from turning on.Further the spotlight that was the source of the failure was replaced by fse with the successor model, the led type.After replacement, the system was returned to use in good working order.The codes were updated based on the investigation outcome.Evaluation method code was corrected.
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