The root cause cannot be identified.The site investigated this complaint by reviewing the device history records and manufacturing controls.The review of the device history records, batch thermal records, and production controls met the product release criteria.Consumer reports " she experienced a burn.It was like a "rash burn".The cause of the consumer stating she received a burn is inconclusive since review of records does not provide evidence to support defective product.The product effect may vary with each individual.Care should be taken when using the device, following all safety and use information as provided with the wrap to avoid the risks of burns or other skin irritations.This is an adverse event for a burn; risk calculation cannot be determined as there is no reasonable suggestion of a device malfunction.
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On 12-apr-2023, a spontaneous report from the united states was received via email from a consumer regarding a female (age was not provided) who used a thermacare menstrual 8hr heat wrap.On an unspecified date, the consumer used a thermacare menstrual heat wrap.On an unspecified date after using the thermacare menstrual heat wrap, she experienced a burn.It was like a "rash burn".She sent a picture to her doctor, and she was prescribed a cream (unspecified).On (b)(6) 2023, she noticed her skin was peeling.No additional information was provided.
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