The reported complaint that "one of the hinged belt guards of the lifeband (lot # 168928) broke apart" was confirmed during the visual inspection of the returned lifeband.One side of one of the hinged belt guards was broken.The observed damage appeared to be an isolated instance of excessive force applied to the hinged belt guard of the lifeband.Upon visual inspection, it was also noted that the protective cloth cover (tyvek liner) was completely detached from the broken hinged belt guard, by being forcibly ripped from its fixing points.The customer did not mention the torn tyvek liner on the same side as the broken hinged belt guard, but it was also most likely caused by force applied to the band when it was pulled up.Furthermore, one of the locking tabs and the belt cover pin on the belt cover were observed broken, unrelated to the reported complaint.Such physical damage to the belt cover pin suggests that a force was applied on that particular side of the lifeband belt cover.Also, the fabric of the band was torn, likely due to excessive force applied to the hinged belt guards of the lifeband.Functional testing could not be performed due to the observed lifeband damage.Historical complaints were reviewed for information related to the reported complaint, and there was no previous history of complaints reported for lifeband with lot# 168928.
|