On the initial report received by aso on (b)(6)2023 consumer stated that when she pulled the product off, it took some of her skin.On (b)(6)2023, we received an email from the consumer stating that she will mail the product back to aso.Consumer states that the doctor said her skin would take 2-3 months to grow back.The consumer returned customer information request (cir) on (b)(6)2023.The consumer stated that she wore the bandages on her hand for about 2 hours.When she removed it, it took all the skin off where the tape area was.She went to the doctor and was told that the skin would take 2 to 3 months to grow back.The consumer confirmed that the issue was with the tape area.
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The initial complaint by the customer did not indicate that an mdr would be required.However, per the info received on 4/14/2023 medical treatment was sought.Based on the information received, aso opted to file an mdr.As of 05/04/2023 returned product and retained samples were submitted to the lab with no defects noted.In addition, aso reviewed records of satisfactory biocompatibility tests for this type of product with no issues noted.
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