Reporter calling, stating that she received a false-positive result using the pilot at-home covid test.She states that after realizing her result was false-positive, she also learned that the pilot at-home test was recalled and that she has a lot number that is part of this recall.Reporter states she purchased the pilot test from a cvs store on (b)(6) 2023 and was testing out of precaution prior to visiting family members.She obtained a "faint line positive" result on (b)(6) 2023, and was surprised because she had no symptoms.She immediately contacted urgent care to obtain a pcr test and took an additional flowflex antigen test, and both of these returned negative results.Reporter states she contacted cvs regarding the fact that they were selling a product to the public that is under recall, but they refused to let her return the product or refund her money.Reporter also states she contacted pilot regarding her false-positive result but that they were similarly unhelpful to her.Reporter states "they tried to make me feel like i did something wrong." reporter is upset because the product is recalled and she has suffered financial loss as a result.She states the lot number on the box is 53k38p2t1, and that the lot number of the buffer solution is 53h38h3z8.
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