Model Number 1116679 |
Device Problem
Fire (1245)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Date 04/10/2023 |
Event Type
malfunction
|
Manufacturer Narrative
|
Printer used with afinion 2 also under investigation h3 other text : device not yet returned.
|
|
Event Description
|
Source of aware date: email from business executive to technical support date event was reported to technical support: 10apr2023.Afinion 2 analyzer to printer power supply cord caught fire when printing the result of the last sample that the device analyzed.There was no damage, as soon as the spark started, the afinion 2 and printer were turned off.
|
|
Event Description
|
Source of aware date: email from business executive to technical support date event was reported to technical support: (b)(6) 2023.Afinion 2 analyzer to printer power supply cord caught fire when printing the result of the last sample that the device analyzed.There was no damage, as soon as the spark started, the afinion 2 and printer were turned off.
|
|
Manufacturer Narrative
|
Customer reported the power supply for the afinion printer caught fire while printing results from the last analyzed samples run on the afinion 2.There was no damage and as soon as the spark started, the device was turned off.It was confirmed the spark started on the power supply cord that connects the printer to the afinion analyzer and there was no damage to the instrument.Customer stated that the device is working normally customer requested a printer power supply cord replacement.External printers can be used as accessories with the afinion system.The investigation showed that the issue reported is not related to an afinion product.The complaint details were reviewed.There is no indication that the reported issue is related to product results, inadequate instructions for use or inaccurate labeling.Customer complaints will continue to be monitored to ensure control limits are not exceeded and ensure product's performance meets customers' expectations.
|
|
Search Alerts/Recalls
|