Other, other text: four photos were provided by the customer which were used to conduct the device analysis since the physical unit, by the time this investigation is being documented has not been received.Photo one shows a luer connector that is visible occluded with a white substance.Photo two shows a front view of a distal end luer connector from a cassette which is observed to be occluded with a white substance.Photo three shows a label for a extension set, no device is observed in this photo.Photo four shows a cassette; no damage or dysfunctional conditions are observed.The reported failure mode, occluded, is confirmed.After reviewing the mitigations that are performed during the manufacturing process to detect occlusion, and analyzing the photos provided, the root cause cannot be determined.No product has been received to conduct a functional test.If the device arrives, icu will reopen this complaint to include in the investigation the physical sample returned.A device history record (dhr) review was conducted which indicated all inspections were completed and no issues were noted during manufacture.
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