The root cause cannot be identified.The site investigated this complaint by reviewing the device history records and manufacturing controls.The review of the device history records, batch thermal records, and production controls met the product release criteria.Consumer reports "her back appeared to have been completely burned.Her skin was black where the heat wrap was".The cause of the consumer stating she received a burn is inconclusive since review of records does not provide evidence to support defective product.The product effect may vary with each individual.Care should be taken when using the device, following all safety and use information as provided with the wrap to avoid the risks of blisters or other skin irritations.This is an adverse event for a burn; risk calculation cannot be determined as there is no reasonable suggestion of a device malfunction.
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On 18-apr-2023, a spontaneous report from the united states was received via telephone regarding a 70-year-old female consumer who used a thermacare lower back and hip 8hr heat wrap.Approximately on (b)(6)2023 at 8 pm, the consumer applied a thermacare lower back and hip heat wrap for pain.She usually wears the heat wraps over her clothes, but she was in a lot of pain, so she placed it directly on her skin.She then laid down and fell asleep.On (b)(6)2023, 9 hours later (also reported around 1 am) in the morning, she noticed the heat wrap was hot.Her back appeared discolored from what she could see in the mirror.Her skin felt different and continued to feel hot.For treatment she put vaseline on the area.She could not go to the doctor due to the cost.She did not ask her doctor before using the product since it was an over the counter product, although she typically does since she is diabetic and has to be careful with heat.On (b)(6)2023, her sister visited her and took pictures of her back.Her back appeared to have been completely burned.Her skin was black where the heat wrap was.She had a rectangular shape with spots on her back that appeared to be where the heat cells were.As of (b)(6)2023, her skin was warm to the touch, and she had a burning sensation at the area.
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