The customer reported that the spo2 was set on the simulator to 80%, but the readings on the gz transmitter were near 85% which is out of range.The customer asked if the spo2 could be calibrated, but technical support (ts) informed the customer that this is not possible.The customer will do one more test and if the issue remains, the unit will be exchanged.The unit was not in patient use at the time.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: a2 - a6 attempt # 1: (b)(6) 2023, emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: (b)(6) 2023, emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3 (b)(6) 2023, emailed the customer via microsoft outlook for patient information: no reply was received.B6 attempt # 1: (b)(6) 2023, emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: (b)(6) 2023, emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3 (b)(6) 2023, emailed the customer via microsoft outlook for patient information: no reply was received.B7 attempt # 1: (b)(6) 2023, emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: (b)(6) 2023, emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3 (b)(6) 2023, emailed the customer via microsoft outlook for patient information: no reply was received.Additional model information: d10 concomitant medical device: the following device was used in conjunction with the gz transmitter: cns: model #: ni.Serial #: ni.Device manufacturer data: ni.Unique identifier (udi) #: ni.Returned to nihon kohden: ni.
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Details of complaint: the customer reported that the spo2 was set on the simulator to 80%, but the readings on the gz transmitter were near 85% which is out of range.The customer asked if the spo2 could be calibrated, but technical support (ts) informed the customer that this is not possible.The customer will do one more test and if the issue remains, the unit will be exchanged.The unit was not in patient use at the time.Investigation summary: customer reported that during their preventative maintenance the device did not pass the spo2 accuracy test.On a follow-up from the customer, customer indicated that when they re-tested the device, the device was functioning within manufacturing specifications.Manufacturer refereces # (b)(4) follow up 001.
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