The remote service engineer (rse) spoke to the customer and pulled the logs.¿to access the blocked audio and visual menu, you need to go in the main config then alarm then alarm settings: visual blocked and audio not blocked.In our case, the red desaturation alarm is generated at 20:32 and 36 seconds, it was never acknowledged until 21:46 and 29 seconds.Since the first alarm of 20:32 and 36 seconds was not acknowledged, not only is the second alarm not listed in the alarm review or in the audit log of the central station, but no recording is available for this alarm.Moreover, the mp5 is configured in blocked visual mode and audio not blocked, so the reappearance of the alarm condition generated a new audio alarm and the corresponding alarm indicator flashed but since the first alarm was never acknowledged, there is no trace in the logs." based on the information available and the testing conducted, the device was functioning as intended and there is no malfunction on the device.The reported problem was not confirmed.The device was confirmed to be operating per specifications and no failure was identified.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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