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Model Number V200 |
Device Problem
Poor Quality Image (1408)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/20/2023 |
Event Type
malfunction
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Event Description
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Philips received a complaint by the customer on the esprit indicating that the device has screen issues, when turning on after a few minutes screen goes blurry and gives lines.It was reported there was no patient involvement at the time the issue was discovered.The customer evaluated the device with the assistance of the remote service engineer (rse) and confirmed the reported problem.The biomed customer was tapping on the side of the unit and it seemed to solve the issue.The rse recommended him to open the gui assembly, and check for loose cables.Also make sure the transition pcb is properly connected and the display cable is secure.Investigation is ongoing.
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Manufacturer Narrative
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H10: the customer opened and checked for loose cables.Nothing was loose or disconnected.He switched on and off about 10 times, no issues found or duplicated.Ran the unit in normal operation mode for 3 hours, no issues found or duplicated.Performance procedure tests passed.Customer decided to remove unit from service.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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Search Alerts/Recalls
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