The philips field service engineer (fse) went onsite and analyzed the piic monitoring central.Through the clinical log, the fse determined that the central station sounded the "xbradi 51<55" alarm at 10:24:43 am right after the "asystole" alarm generated at 10:24:52 am.The alarm was manually silenced by a user using the monitor at 10:26 am.The fse found the spo2 parameter had a saturation alarm deactivated in the monitor.The central station's clinical audit log showed that the spo2 alarm was deactivated by the user directly on the(b)(6) 2023 at 07:09 pm.The fse carried out sound and visual alarm tests on the monitor and the monitoring and no anomaly in its software or hardware was diagnosed.The central station was 100% functional.Based on the information available and the testing conducted, the cause of the reported problem was user, as the user silenced the alarms.The reported problem was confirmed.The device was confirmed to be operating per specifications and no failure was identified.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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