The investigation determined that lower than expected vitros ckmb results were obtained from a riqas external quality control fluid and from a vitros isoenzyme performance verifier (pv) fluid when running vitros ckmb lot 4903-0248-4599 on a vitros 5600 integrated system.The assignable cause of the event cannot be determined with the information provided.Historical vitros ckmb lot 4903-0248-4599 results indicated that this reagent lot was not performing as expected with regards to precision at higher concentrations, therefore a reagent issue cannot be fully ruled out as a contributor to the event.The customers current in use reagent lot is performing as expected.Additionally, a diagnostic vitros ckmb precision test that was run recently using the customers new in-use lot of vitros ckmb and a new lot of vitros pvi fluid was within ortho acceptable guidelines.However, since no diagnostic precision testing was performed within the timeframe of the events using the reagent lot or pv fluid lot in question, issues with instrument, reagent, or pv fluid lot performance cannot be completely ruled out as contributing to the event.Continual tracking and trending does not indicate a systemic issue with vitros ckmb lot 4903-0248-4599.It is unknown if there was an issue with the qc fluid and the proficiency fluid in use at the time of the events contributed to the lower than expected results.The customer was not following correct fluid handling protocol and was using expired pv fluids at the time that the incident was reported, however the two phs results obtained using the pv fluids were obtained prior to the fluid expiration.The handling of the qc fluid sample was not provided.
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